Things My Clients Told Me · Vol. 18
I Didn't Do Anything To It

She said it before I had the cape snapped.
"I didn't do anything to it."
Nobody had asked.
I have been doing hair for thirty years, and I can tell you that no innocent woman has ever opened with that sentence. An innocent woman sits down and tells you about her knee.
I ran a comb through it and had a look. From the scalp down there was an inch and a half of her own honest gray. Below that was the soft brown I had put there in August. And below that, starting about ear level and running to the ends, was a band of something the color of a new penny.
I did not put a penny there.
So I asked the questions, the way a doctor does, in order and without any tone.
"Has anything been on it since I saw you?"
"No."
"Nothing at all."
"Well. A rinse."
For those of you who don't speak the language, a rinse is what a woman calls a box of permanent color from the drugstore once she is under oath.
"What kind of rinse?"
"Just something to tide me over. It was on sale."
There was a stain on the top of her left ear the size of a dime. There was another one at the nape of her neck, right at the hairline, where you can't see to wipe. I didn't mention either one. I didn't have to, because her grandson was in the next chair waiting on a trim, and he looked up from his mother's phone and said, to the room in general:
"Grandma's sink is purple."
She closed her eyes.
"It was called Chocolate Cherry," she said.
Here is what I want every one of you to understand. I am not mad. I have never once been mad. I have a box of drugstore color under my own bathroom sink for emergencies, and I am not telling you what shade.
I only need to know what's under there. Lightener doesn't care about your feelings. If I put it over Chocolate Cherry believing it's my own August brown, what comes out of the foil is a color I can only describe as traffic cone, and then you and I are going to be together until suppertime.
I'm not asking for a confession. I'm asking for a parts list.
And the thing is, I'm going to find out anyway. Hair keeps a record. Every single thing you've done to it for the last three years is sitting right there in order, like rings in a tree, and it cannot be talked into a different story.
People can. Hair can't.
Which, as it happens, is more or less how a book of mine gets going. Dial D for Dye came out this week. There's a dye job in it, and somebody who would have done well to remember that in a small town, the people who do the listening never really retire.
It's out now: Dial D for Dye
Tell your hairdresser the truth. She already knows.
